Privacy Policy

Collection of Information

We collect personally identifiable information, such as names, postal addresses, and email addresses, when voluntarily submitted by our visitors. The IP address of users visiting our website is stored as part of a business-critical need to prevent fraud and maintain stable website performance. The information you provide is used to fulfill your specific request and will not be used for other purposes unless you give us permission.

Use of Cookies

What are cookies?

We collect standard internet log information and details of visitor behavior patterns, which is essential in helping us provide a fast and bug-free service with relevant information. If cookies are accepted by your browser, some will be stored on your hard drive while others will be stored in temporary memory and expire once the session is closed.

How we use cookies

The Site may use cookie and tracking technology depending on the features offered. This technology is useful for gathering information such as browser type and operating system, tracking the number of visitors, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies alone; however, if you previously provided personally identifiable information, cookies may be tied to such information.

Disabling cookies

You can prevent the setting of cookies by adjusting your browser settings (see your browser's Help section for instructions). Please be aware that disabling cookies will affect the functionality of this and many other websites. Disabling cookies will usually result in also disabling certain functionality and features of this site. Therefore, it is recommended that you do not disable cookies.

The cookies we set

We consider "necessary cookies" and "functionality cookies" essential for our website's performance. By using our site, you agree that we can place these types of cookies on your device. Our "functionality cookies," "marketing cookies," and "statistic cookies" are non-intrusive and small in number. You can disable them from your browser as well.

Using Your Information

The information we collect and process falls into categories based on legitimate interests and contractual necessity:

• Information needed to improve our website
• To assist with the security of our infrastructure
• To send periodic emails regarding our products and services
• For insurance administration and regulatory compliance
• To process transactions (your information will not be sold, transferred, or given to any party without your consent)

You can unsubscribe from our marketing emails at any time by calling our support numbers, emailing us at [email protected], or using the unsubscribe link at the bottom of all marketing emails.

Sharing Your Information

We share the data you provide with selected processors listed below. These sub-processors will not use your personal information except to provide services via us. They are required to maintain the confidentiality of your information. Some of these sub-processors are located outside the European Union, including in the United States.

We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation when: (1) permitted or required by law; (2) trying to protect against or prevent actual or potential fraud; or (3) investigating fraud which has already taken place.

Protecting Your Personal Information

All information collected by Terminal Works while you use the website is transmitted via HTTPS technology with a signed SSL certificate. We do not store any payment cardholder information. All email communication is transmitted via TLS technology. All user information is stored on computer servers in a controlled, secure environment with multi-level firewall protection, proven anti-virus, and intrusion detection systems.

Your Rights

Requesting information

If you seek access to your own personal information, the request will be treated as a "subject access request" under the GDPR regulation and Data Protection Act.

Modifying or removing information

If you believe that the information we hold is incorrect, you can request that we correct it, or you can do so manually by accessing your customer account on our website. If you wish us to remove all the information we hold, you can call us on one of the support numbers, send us an email to [email protected], or contact us via website chat.

Data Controller - DPO

Terminal Works has appointed a Data Protection Officer who can be contacted at: [email protected]